What is ePacket? All You Need to Know About Shipping, Delivery, and Tracking

In an ever-changing world of business, an eCommerce business owner must know how to swim with the tide. One of the essential parts of eCommerce businesses is shipping. To enjoy a flawless delivery of products from China, it is vital to understand what epacket delivery is.

If you’re using shipping options from China, this article will be of great benefit to you.

What is ePacket? All You Need to Know About Shipping, Delivery, and Tracking


Table of Contents

What Is ePacket Shipping?

ePacket shipping is one of the most popular shipping options offered by merchants from China and Hong Kong. It is a shipping option that allows international shipping and makes you monitor ePacket tracking numbers using China Post easily.

Some years back, the best shipping option that was reasonable and affordable was China EMS. However, it usually takes over a month for products to get delivered. The quicker available options were way too expensive, especially for small businesses.

However, the US Postal Service came to terms with an agreement for China Post and Hong Kong Post. Merchants from China on websites like eBay, Shopify fulfillment, NextSmartShip offer epacket shipping options. However, other merchants can also use epacket shipping if the package passes for an epacket delivery.

For a package to qualify for epacket delivery, it must not weigh more than 2kg, and the value of such must not exceed $400. It must also be a product about to be shopped from China or Hong Kong to one of the eligible 44 epacket countries.

What Is ePacket Delivery?

ePacket delivery started as a quick and inexpensive delivery option for both Hong Kong and Chinese merchants. It has grown to over 40 countries in less than nine years.

For an epacket delivery to get to its final destination, it is mostly handled by a local carrier. It’s important to know that each local carrier has its delivery fees, processes, and package requirements.

ePacket delivery works such that the carrier in China or Hong Kong brings the package to the border and sends it via an international carrier. This is then picked up by the carrier in the destination country — depending on your agreement with the local carrier, you have your package delivered to your address.

However, all these long processes will be cut short by opting for an order fulfillment company like NextSmartShip.

What Are the Benefits of Using ePacket?

The term “ePacket” itself implies that it was meant for eCommerce businesses. However, it is beneficial for customers that purchased from online stores from China and Hong Kong to receive their orders faster, yet, at affordable shipping rates.

Other benefits include;

End-to-end China ePacket Tracking: ePacket delivery avails customers the ability to track at no additional cost. Having packages trackable via platforms like China EMS is of huge benefit.

Free returns on any undeliverable items: the idea that packages are secured and returnable when not delivered is a calming one in the business of eCommerce. It is an avenue to foster the relationship between merchants and customers as money initially paid for undelivered goods can be refunded.

Payment of postal customs: The recipient of the shipment must pay any duties, customs, and/or taxes. For regular custom clearance, customers might be required to pay for applicable fees for the ePacket delivery.

Shipping label of China Post ePacket

Countries with ePacket Shipping Available

There has been a growing list of ePacket countries since its inception. As of 2020, there are 44 qualified packet countries.

As of April 2020, 44 countries support ePacket deliveries:

  1. Australia
  2. Austria
  3. Belgium
  4. Brazil
  5. Canada
  6. Croatia
  7. Denmark
  8. Estonia
  9. Finland
  10. France
  11. Germany
  12. Gibraltar
  13. Great Britain
  14. Greece
  15. Hong Kong
  16. Hungary
  17. Ireland
  18. Israel
  19. Italy
  20. Japan
  21. Latvia
  22. Lithuania
  23. Luxembourg
  24. Malaysia
  25. Malta
  26. Mexico
  27. Netherlands
  28. New Zealand
  29. Norway
  30. Poland
  31. Portugal
  32. Russia
  33. Saudi Arabia
  34. Singapore
  35. Spain
  36. South Korea
  37. Sweden
  38. Switzerland
  39. Thailand
  40. Turkey
  41. Ukraine
  42. United Kingdom
  43. United States
  44. Vietnam

It’s of great importance to know that the United States also has a service called ePacket. However, it should not be confused for China Post’s ePacket. They are both strictly for packages that originated from their countries.

ePacket Tracking – How to Track ePacket Delivery from China

Tracking an ePacket delivery is one of the easiest things to do as there are several ways to do so.

The most obvious and direct way is to check the official website of the company you used to ship the products. The moment the order has been placed, a unique tracking number will be generated for you. This tracking number can be entered into the China EMS website while the package is still in China.

However, due to some circumstances based on different destinations, the official website might not be as effective. This is where third-party tracking websites come in. You can track ePacket shipments by using USPS , ePacket China Post, or sites like 17track.net

EUB tracking from China can do the job of providing the perfect picture of where your package us during the shipping process. Using EUB, the road reference for ePacket delivery is about 7-10 working days.

Other Service Details of ePacket

Size requirements

The sum of length, width and thickness shall not exceed 90cm, and the longest side shall not exceed 60cm. And the parcel can not be smaller than 14 x 11cm.

size requirement of ePacket

For parcels in rolls, the sum of twice the diameter and length shall not exceed 104 cm or under 17cm, and the length shall not exceed 90 cm or under 11cm.

E.g. Length=a, diameter=b, if a+2b>104cm or b>90cm, then the parcel can not be shipped by ePacket

size requirement of ePacket parcels in roll

Shipping Range

U.S.: all territorial and overseas military postal addresses, both domestic and foreign;

UK: Mainland and Channel Islands, Isle of man;

France: only local area, French overseas territory can not be delivered

Here are the zip codes of French overseas territories

French overseas territories Zip codes
Guadeloupe: Pointe A Pitre 97100—97199
Martinique: Fort De France 97200—97299
Guyane Française: Cayenne 97300—97399
Réunion: Saint Denis 97400—97499
St Pierre et Miquelon: St Pierre 97500—97599
Mayotte: Mamoudzou 97600—97699
St Barthelemy: Saint Barthelemy 97700—97799
St Martin: Saint Martin 97800—97899

How Does ePacket Delivery Affect Business Owners?

The competition in eCommerce businesses is rising geometrically. Hence, going through the quickest and cheapest route often pays off at last. Any eCommerce owner knows that shipping can’t always be self-handled.

With ePacket shipping, you give your customers the ability to receive their package in a timely fashion while trusting into their hands the ability to track their orders.

The fact that it is fast and cheap —  will make even small businesses stay competitive in the eCommerce world. Hence, giving your brand a unique image.


This article has covered essential topics that concern ePacket shipping. It implies that you can integrate ePacket delivery to your online store too.

As ePacket shipping can increase your customer conversion and retention rate, it’s vital to note that NextSmartShip offers a more transparent and enticing ePacket deals for your business. Since we want to see your business bloom, let us help you handle your order fulfillment issues.

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