We provide order fulfillment service, which means we take care of all the things happen between customer placed orders on your store and they finally got the items they ordered. Just let your manufacturer or supplier send the products in bulk to our warehouse, we will handle all the things afterwards:
Item inspection: count the quantity and inspect the item, we will contact you on time if something is wrong.
Make inventory: it’s recommended to let the supplier stick SKU on each of the item before sending them to NextSmartShip warehouse, so that we can easily scan them into our fulfillment system (if the supplier can not able to stick SKUs, we can help to stick SKU barcodes, but we will charge extra fees for that.)
Put on shelves: we will put the items on the warehouse shelves, each SKU corresponds to a specific position on a specific shelf, so that the fulfillment staff can easily locate them when picking
Order sync: once you got new orders, just sync them to our system with one click, our multi-channel integration ensures you can do this no matter you use Shopify, woocommerce, ebay, amazon or any other platform
Pick & pack: the warehouse staff will pick the item off the shelf, by scanning the SKU barcode, the inventory will minus one. No matter how many items a buyer bought in one order, we will accurately pack them, maybe with your own logo, and ship the package out with the shipping method you chose.
Order tracking: after the orders are shipped out, tracking numbers will be pushed back to your store. You can push them to your consumers’ emails.
For the convenience of customers of nextsmartship, our biggest warehouses (fulfillment centers) is located in Shenzhen, China. If you source from China, we can help you distribute goods directly from our China warehouse, you do not need to import it to your country and then send it to your customer. Besides China,there are also warehouses in North America, Australia and Europe, just as following:
We send your products via one of our DHL lines which estimates a delivery time between 2-5 days where the processing time is less than 24 hours.
NextSmartShip integrates with most eCommerce platforms including; Ebay, Amazon, Shopify, Magento and WooCommerce! Don’t worry about whether or not your orders are getting fulfilled.
I recommend your suppliers send these products to us because they know the best local shipping prices. If not, we would like your inbound quantities and supplier’s address to give you a quotation.
Inside China, no VAT or clearance fee is needed.These fees are for foreign trades. And they have nothing to do with airport.
According to the quotation I made for you before,DHL will be your shipping lines. We will take care of clearance part. But DHL clearance fees are not included in the shipping lists. There are two modes for DHL clearance parts: DDP and DDU. For DDP ones, you need to pay 450 RMB/order and uncertain duty and VATs which will be incurred based on the local policies. For DDU ones, your customers will pay the VAT and duty. So if you don’t want to cost so much,it will be economic to let your customers pay for these clearance fees. Or you could rebate their costs after they pay these fees.
We provide 90 days of free storage in our Shenzhen warehouse and 60 days of free storage in our fulfilment centres in the USA and Europe.
Only pay as you send, we don’t charge any set-up fee or integration fee. The total cost = handling fee + shipping fee, as simple it can be.
Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! We process order within 24 hours, if the products enter in the morning, it will outgoing in the evening. After 16:00( UTC+8 Beijing time ), it will be handled in the second day. The standard delivery time to the USA, Canada, Australia, New Zealand and Europe is 10-14 business days. Other countries can take an estimated 10-20 business days (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates. If you need faster shipping, please contact your fulfillment adviser or account manager, we are pleased to help you.
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible.
Before the cargo enter our warehouse:
The first step, we create an account for you in our order management system, then integrate with your website, automatically sync orders; Secondly, please make the product detail and entry record in the system, checking with the supplier that every product kitted with the SKU bar code, so we could scan and input the inventory list;
After the cargo arrive our warehouse:
We will inform you that cargo detail of each product, when you can see the inventory list in the system, choose the product you need to ship with the corresponding shipping method. Then, we will issue the bill with tracking number, and ship it after getting your confirmation. Our customer service will assist in the whole process.
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologies! The postal service is out of our control. However, in cases like this, because the packages are insured, we will claim the charge based on shipping cost(60%-120%), send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
Yes, if the customer confirms that they received the product, it can return to destined warehouse if they don’t it will return to the shipping warehouse. When the cargo arrive the warehouse, we will inform the client, then destroy or resend according to your instruction.
The prices in the quotation are tax-free in USD, which means you may discuss with the buyer to decide who will be liable to pay for duties and taxes. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Our support managers are always ready to assist you with any questions you have at email@example.com. They always respond in 24 hours (working days) and will do the best to provide the best experience with our service.